The Customer is Not Always Right

This article begins with a story about a man named Jerry.   Jerry is an Uber driver. He  picked me up today to take me to the airport.  Jerry had moved from a neighborhood near Chicago called Arlington Heights to Orange County, California is the 70’s.  He has four kids, nine grandkids and a dog.  Jerry was friendly and helpful. We chatted about climate change and other miscellaneous topics .  Jerry closed out the ride by telling me, “Well you got 5 stars.”  I giggled a bit and asked if he was kidding. He explained to me that Uber had begun asking drivers to rate their customers.  He explained that when people are just flat-out nasty or inconsiderate of human standards he has the option of giving them fewer stars.  The customer is now being judged.  Consumers have previously been about to rate the drivers on a 1-5 star scale on this taxi app.  Now, they too have the ability to rate the customers. This reminded me of Airbnb, a company that allows hosts to rent out their home or rooms to customers traveling to their location.   House hosts and renters alike can be rated on the site. It helps with accountability on the end of the host and the consumer.
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Before becoming a counselor, I worked in customer service for 15 years. I’ve had over a decade being the customer and the consumer.  I’ve had over a decade dealing with difficult customers over the years or with poor customer service as the consumer. Sometimes we are quick to yell at the waitress or to be short-tempered to the attendant.   Most of the time the temper had probably been building prior to our interaction, but now we get to take it out on someone.  There was an imbalance and that imbalance is being acknowledged.  Workers and staff have always been the only ones held accountable to serve with respect. We incorrectly assume that service is the action that must be taken seriously and in high regard for customer satisfaction. The saying, “the customer is always right” makes us believe that it is okay to yield power over the worker and thankfully times are changing.   In a world where some people just feel “owed” respect the inequality can take a much stronger meaning then that of the shop owner being faithful to the consumer.
Business is about relationships.  Relationships are about a balance and exchanges of understanding.  This article in no way negates the power of good customer service, but it’s an interaction between two individuals and not a right of power for the consumer.  We must hold every person, customer and worker alike to the standards of politeness, respect and service.  The customer isn’t always right anymore.  Every person is held to the human standards of decency. Interactions with people and places take place frequently.  We are all being measured.  The scoff, the smile, and our tones will all be judged.  It wouldn’t hurt us to all have accountability to be polite anyways.  Kindness is contagious.

Compromise vs. Collaboration in a Relationship

What is the difference between compromise and collaboration in a relationship?  Is one better than the other?  Is there something we can do to make sure that we are not giving more than the other person in our relationship?

Thank you to Dr. Kyle Weir for sparking my interest on this subject.  The word compromise is heard over and over again when we are talking about couples learning how to cope with each other’s differences.  (I have also used it several times myself.)  It was a concept that not only made sense, but had something that it could be measured against: sacrifice.  But is sacrifice really something that we want to do in a relationship?  The dictionary definition states that each side is making a concession.  That sounds easy.  Except for when you have two people inside of a relationship that are unwilling to budge on a matter and just want the other side to give in.

Humans are passionate when it comes to opinions.  Two people working towards a life together are going to come across a lot of them.  Compromise is something that is needed, but it is also something that assumes one partner will give in.  Collaboration on the other hand is working together towards a common goal.  Collaboration supposes that you already have the same goal in mind.  In a relationship, you should have similar or same goals in mind.  These goals include: what the future looks like and what passions you both have as individuals that you can work together towards in the relationship. In this journey, one partner may make compromises for the other, and then when the time comes the positions need to flip-flop.  You should never be the only person to compromise in the relationship.  During these times of compromise you should be collaborating towards the goal.

For example: if you have been offered a new job, your partner may have to compromise to move with you to keep the relationship going.  However, you will both have to collaborate about what this means for the other partners’ job or schooling.  A compromise can not take place unless you have discussed what that looks like.

At the beginning of a relationship, a couple tends to be directed towards either compromise or collaboration.  Too much of one person giving in at the beginning of the relationship can be a red flag that collaboration will not be part of the relationship.  A collaborative person will be present to work towards the relationship and making sure it is successful and happy.  These are items that we can asses early on in a relationship to understand our partner’s and our own investment in the relationship.

A relationship build on compromise (even though we have to make them at times) will not last, but a relationship build on collaboration will be able to stand difficulties and trials.

Quick Life Lessons to Happiness

We all have something we wish we could have changed.  You take chances and risks in life. You let go and you learn.  Open your heart and turn risks into knowledge. Life is filled with quick lessons.  Here are some key lessons to finding happiness.    

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  • Be willing to change and be open to growth.
  • Use sincerity in everything you do.
  • Decisions will have to be made, whether they are good or bad.  My best advice is that you stick to the decisions once you make them.
  • Date clumsily, but with conviction.   Learn what you want in a partner and don’t be willing to compromise your needs.  
  • Accept apologies and apologize.
  • Never let money become more important than green and cream paper.  Manage it and don’t let it manage you. 
  • Let your pride go immediately after it comes. 
  • Go to the movies by yourself at least once.  Learn how to be alone.  With a movie, with a book, with yourself.  It’s amazing what you learn when all the other chatter is gone. 
  • Learn something from a stranger. 
  • Don’t be afraid to wait.  Don’t be in a hurry to marry, have kids, go to college or do what everyone else is doing.  Do it your way and make it right. 
  • If you have a strong passion for something try making it your career. 
  • Be with your loved ones as much as you can.  And when they are gone, remember them as much as you can in the little things you do.  
  • Exercise. 
  • Observe people rather than judge them.  Leave categories for arbitrary things like plants and food, don’t reduce people to categories. 
  • Find something or someone that inspires you.  
  • Try to find the silver lining.  Venting and complaining are not known to help the psyche feel better.  Positive vocabulary leads to a positive attitude.
  • Be open-minded.  
  • You will not always win, you will rarely be the best.  Learn how to take this with grace. 
  • Don’t let other people’s bad moods or attitudes become yours. 
  • Be careful what you do in public social media forms.  Don’t post anything you wouldn’t be comfortable showing your parents, your boss, or your future children.  
  • Live life with poise and passion and never give up on any of your dreams. 
  • Don’t place too much weight on epiphanies.  
  • Laugh as much as your can for as long as you can. 

Break-Up Bod

Forbes magazine debunked the idea that a habit can be formed in 21 days.  That goes to show us that quick fix self-help won’t ingrain habits in the long run. However, active and consistent participation in self-help can maintain habits and provoke change.  With honest conviction, we can change.  So, yes, this will be hard, but I am going to get up and work out in the morning! 

Unfortunately, no Smart phone app will directly induce weight loss, secure relationship happiness or help with job perseverance. Sure, devices make situations easier, but we can’t just turn on the treadmill and watch it rotate.

Too often we make temporary changes that won’t form lasting habits.  We get motivated to work out because of our recent break-up.  We stop smoking because of a bad cough.  Don’t wait to form habits, form them daily!

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Here are some tips to form habits and sustain them:

  • Too Much Too Soon.  Sometimes we start with high expectations for ourselves or we get burnt out on the rigid regiment that we have set for ourselves.  Cut your beginning goals in half and build them over time.  Start small.

 

  • Know Yourself.  Do you like variety? Do you need to be pushed?  If you are not self-motivated to work out, a plain gym membership is not going to do you any good.  You need classes, trainers, or a work out buddy.  You need accountability.   My friend went to this amazing local Pilates class.  They had a cancellation fee so with finances being her priority, she got her butt to class.  Do what works for you. 

 

  • Discipline.  You have to be willing to meet your goals by setting them and achieving them often. Use SMART goals as a way to set up these goals.  Set them often.  Set them SMART. 

 

  • Excuses.  Successful people will be the first to tell you that they don’t use excuses.  You move forward, you take risks and you take responsibility.  Change happens when we stop excusing and start doing.  

 

  • Give Yourself Grace.  If you get stuck in a rut, have a pre-planned way to get out of it.  Shame will keep you stuck.   Give yourself grace to move forward. 

 

  • Reward Yourself. As adults we can have anything we want anytime we want it.  Be your own parent.  Allow yourself to have a treat, whether it is a new outfit or a fun vacation, but not until you reach a certain goal.   If you are motivated for the reward, the system works.  

 

I hope this article inspires your break-up bod to be your all- time bod! Get motivated and embrace change!

He Loves Me, He Loves Me Not

Even been dating someone and you are not sure if he (or she) is into you?

We begin a relationship where our partner seems like our knight in shining armor; they listen to us about our bad day and they send flowers just to make us smile.  You have that goofy smile that you can’t get rid of and you talk about them to all your friends.

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Then something changes; your partner doesn’t go out of their way to do the little things they did in the beginning.  They lose interest when you discuss something that is bothering you.   You may have experienced this before, where the relationship changed.  Unfortunately, the relationship was probably always like this.  It’s time to stop pulling those petals off the flower with, he loves me, he loves me not….  It’s time to take control of the situation. Trying to understand or fix the current dating situation will likely not work and the red flags will always be present, but here is what you can do:

 

Self-Care.  Get some exercise, good sleep, and eat nutritious meals.  The emotional rollercoaster will calm down if you feel physically good.

Positive Affirmations.  This experience may have you feeling less than great.  Listen to positive affirmations, pick up an inspiring book, or talk to helpful friends.  You need to feel good mentally as well.

You Have a Choice.  You get to choose who you date.  That is the best part.  This can also be the hardest part.  Our past experiences draw us to certain people, but our future doesn’t have to be the same.

Your Realization.  If you are feeling inconsistencies with your dating partner, it is likely that they are feeling the same way.  For whatever reason one or both of you are just not into the relationship. You have the realization, then you move on.

I Love Me.  If the person you are dating doesn’t show up when you need them emotionally or physically, remember – you love you.  Be your biggest fan and surround yourself with friends who love you and remind you how awesome you are.

Don’t Stop Dating.  The unrequited love may have left a damper on your ego.  However, sitting on your couch in your sweat pants is not going to help that ego dry any quicker.  Get back into dating and find someone who is consistent in the way they treat you.  You should never have to wonder if someone likes you.

 

 

A Message from the Author: 

I am a Marriage and Family Therapist Intern located in Huntington Beach, CA.  I am supervised by Jeffrey Kullmann (L.C.S.W. LCS 13661).  

I believe in helping others to develop happiness and grow emotional strength.  I work with individuals and couples to navigate life goals and relationships.  

Please visit: www.lauriekcounseling.com  to get more information or schedule a counseling appointment. 

 

-Laurie Kjelstrom, M.A. 

6 Ways To Find Peace

Finding peace is about exploring the world around us.  It is about engaging in social relationships.  It is about taking care of ourselves physically and mentally.  It is a constant exploration of our world, our motivations, and our attachments.  Here are some tips to begin that exploration:

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  1. Understand that some people or things are not for you.   Some people cause us harm.  They hurt our feelings or don’t agree with our value system.  Trenton Shelton said “Just because someone starts with you, doesn’t mean that they are going to finish with you.”
  2.  Maintain Balance.  When life gets overwhelming, you have to take a step back and check in with your mind, body, and spirit.  Ask yourself what your motivation is for your actions.  Explore where your uncomfortable stress may come from and find ways to lessen it.
  3. Find joy in the little things.  Look for the good in people.  Look for the joy in the little things.  If you are looking for what is wrong in a person or thing, you will find it.  Look with exploration and not judgement.
  4. Cultivate love. Build secure relationships and be willing to give.  Stay through the uncomfortable parts and increase the happy memories. Leave any expectations at the door.
  5. Don’t hide from hurt.  Don’t hide from your emotions.  Allow yourself to feel them and then allow them to float on.  We have to grieve before we can move forward appropriately.
  6. Play. You can not fully enjoy freedom until you have established discipline.  This discipline helps us maintain healthy relationships, take care of ourselves physically and mentally, and to have clarity in our character.  When you balance discipline and play, you will be on the right path to finding peace.

Remember to find peace it is important to take care of our body and mind.  Finding peace is about learning how to maintain our emotional states and engage in the care we need to give to ourselves and others.

 

 

 

6 Quick Tips For Relationship Happiness

“A relationship is much like riding a horse: it is an action of constant rebalancing to achieve a place where both the partners are relaxed yet secure.”

-Anonymous 

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Relationships take work, but here are six quick tips to make that journey a little smoother:

  1. Friendship. The best relationships have a solid foundation of friendship.  You and your partner can learn to grow as friends.  I suggest Love Maps by John Gottman, which you can find in the book: The Seven Principals For Making a Marriage Work
  2. Say Sorry.  Saying sorry doesn’t mean that you are wrong, but it means that you are willing to be there to support and work on the relationship struggles with your partner.  Repairing hurt is one of the fastest ways to maintain good balance in the relationship.
  3. Willingness to Grow.  It is important that both partners are wiling to grow together.  Sure, this may mean having to go to counseling or planning weekly dinners to talk about the relationship.  But, hey, you take your car in for regular oil changes.  Try my couple’s counseling class: Relationship Tune-Up and Repair to get a quick jump start on your relationship happiness. www.LaurieKcounseling.com
  4. Curiosity to Explore.  You must meet life with the curiosity of getting to know people for who they are.  Take time to explore and get to know one another.  Like riding a bike, it might be harder in the beginning because you are working with one another’s attachment styles. (It is new)  Be vulnerable by exploring yourselves together with openness and honesty.
  5. Give Kisses.  Show caring support through physical affection, flirty texts, and loving calls to ask how their day was.  This is a constant way to enhance the connection in your relationship.  I suggest: 5 Love Languages quiz or book to learn how your partner feels cared for.
  6. Safety.  Help one another to feel safe by showing up when your partner needs you.  Never punish your partner by putting them in a time out.  This will only remove safety for both of you.  Attachment styles and patterns are the roots to who we are in our relationships.  Check out: How We Love to understand more about how you respond and act in your relationship.

Above all, happiness in a relationship has to be accompanied by your own happiness.  It is such an exciting adventure to get to share life with someone and to practice doing it well together.